Posts Tagged ‘cityrail’

All Out, All Change

Sunday, May 10th, 2009

Since I’m finishing up at my current job I didn’t need my usual weekly train ticket. I figured it would be cheaper just to purchase a return ticket each day for the few days I had left.

One particular morning I handed over a $20 note and asked for one of these tickets (which costs about $7) and the man behind the counter gave me the ticket with $3 change. I mentioned this to him expecting him to remember what I gave him, but he said “Well I believe you gave me $10, so I’d have to do a full cash count”. It was a couple of minutes before the train came and there was a huge line behind me, so there was no way I was going to make a huge scene and inconvenience everyone because of this guy’s mistake. I just went down to the platform, fuming that my $7 ticket had cost $17.

I may have doubted what note I gave him except for the fact that I had recently been to an ATM and all the notes in my wallet were from that (which doesn’t dispense $10 notes). I was fuming 😛

I went back that night on my way home where there was a different person staffing the booth. After explaining the situation she said they mentioned the till was $10 and to come back tomorrow morning.

I followed her advice and when I got to the ticket booth I mentioned to the (different) man what happened yesterday. He immediately recognised me and kept saying repeatedly “You were right mate,” and headed off to the safe at the back of the room. As he pulled some money out of the safe, the man responsible for giving me incorrect change popped his head into view from behind somewhere else and apologised profusely.

I used the $10 they returned to buy a return ticket for that day. I was happy to get the money back but the fact that I got an apology too was really great. While CityRail services and trains are quite horrible, I have generally found the staff to be good.